Client Terms of Business

Who this document is for

These Terms of Business apply to employers and clients - businesses and individuals who register on the Restart Talent platform to discover, unlock, and hire verified candidates. This document covers credit purchases, the success fee, your obligations as a hiring employer, and how the platform works commercially. If you are a job seeker looking to create a candidate profile, please refer to the Candidate Terms of Business instead, available at www.restarttalent.co.uk/legal.

Please read these Terms carefully before registering These Terms of Business ("Terms") govern your use of the Restart Talent platform as an employer or client. By registering an account, purchasing credits, or accessing candidate profiles, you confirm that you have authority to bind the organisation on whose behalf you are acting, that you have read and understood these Terms, and that you agree to be bound by them. If you do not agree, please do not register.

1. Definitions

In these Terms, the following definitions apply:

2. About Restart Talent

2.1 Restart Talent is a direct hiring platform that connects verified employers with admin-verified candidates. Unlike traditional recruitment agencies or job boards, Restart Talent enables employers to browse rich, detailed candidate profiles - including skills, work history, education, portfolio work, and professional showcase content - and connect directly with the candidates they want to hire, without intermediaries.

2.2 Restart Talent operates a two-stage commercial model:

• Credits - purchased upfront, used to unlock individual candidate profiles and access contact details; and
• Success Fee - payable when a candidate introduced through the Platform is hired, calculated as 10% of the Annual Salary Equivalent.

2.3 The Platform is free for candidates. Restart Talent's revenue comes entirely from employers - through credit purchases and success fees. This model ensures every candidate on the Platform is genuinely seeking work and has a verified, accurate profile.

Direct hiring. No middlemen. No agency markup. Restart Talent cuts out the recruiter entirely. You browse real, verified candidates - people who have uploaded their CV, their projects, their qualifications, and in many cases an introduction video. Professional references are revealed after unlock. You see enough to make an informed decision before spending a single credit. When you find someone you want to speak to, you unlock their profile and contact them directly. The success fee reflects the value of the introduction - not a recruiter's time.

3. Eligibility, Registration, and Verification

3.1 To register as an employer on the Platform, you must:

• Be a legitimate business, organisation, or individual with genuine hiring needs;
• Be the end-hiring employer - meaning you intend to directly hire, engage, or contract with the candidate yourself, not source them on behalf of a third-party client;
• Not be a recruitment agency, staffing company, executive search firm, headhunter, or any other form of recruitment intermediary - such entities are not permitted to register as employers on the Platform under any circumstances;
• Be legally authorised to hire individuals in the jurisdiction(s) in which you intend to recruit;
• Provide accurate and complete information about your organisation during registration;
• Have authority to enter into legally binding agreements on behalf of your organisation;
• Not have been previously removed from the Platform for a breach of these Terms.

3.2 All employer accounts are subject to admin verification by Restart Talent before access to candidate profiles is granted. As part of this verification, we check that the registering organisation appears to be a legitimate end-hiring business and not a recruitment intermediary. We reserve the right to reject any registration where we have reason to believe the applicant is a recruitment agency or is intending to use the Platform to source candidates for third-party clients.

Recruiters - candidates welcome, employers not permitted Recruitment professionals are welcome to register as candidates on the Platform and showcase their own skills if they are seeking work. However, no recruitment agency, staffing firm, headhunter, or search consultancy may register as an employer. This is a platform for direct hiring only. If you are a recruiter and attempt to register as an employer, your account will be rejected or removed and any credits purchased will be non-refundable.

3.3 We reserve the right to refuse registration to any applicant at our sole discretion, and to suspend or permanently remove any employer account at any time where these Terms are breached or where we have reasonable grounds to believe the account poses a risk to candidates.

3.4 Each account is personal to the individual who registered it. Accounts may not be shared between colleagues, departments, or individuals. If your organisation requires multiple users to access the Platform, each user must register their own individual account. Team and department account functionality is planned for a future release.

3.5 You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.

3.6 You must ensure that the information provided during registration is accurate and kept up to date at all times. If your business name, contact details, company registration status, or any other material information changes, you must update your account promptly. You must notify us immediately at legal@restarttalent.co.uk if your business ceases to trade, enters administration or insolvency proceedings, or undergoes any change of control - all outstanding financial obligations to Restart Talent remain payable in full regardless of any such change.

4. Credits - Purchasing and Using

4.1 How credits work

Credits are the currency of the Platform. Each credit entitles you to unlock one candidate profile, revealing that candidate's contact details (email address, phone number, and LinkedIn URL if provided), photographs, and introduction video. One credit unlocks one profile - credits are non-transferable between profiles once spent.

4.2 Credits are purchased in packs via the Platform using Stripe. The following credit packs are currently available:

Restart Talent reserves the right to amend credit pack pricing at any time. Any change in pricing will be communicated to registered employers at least 14 days in advance and will not affect credits already purchased. Savings shown are calculated against the Starter pack price per unlock of £9.80.

4.3 Free Credit on Account Approval

4.3 Free Credit on Account Approval

4.3.1 Upon approval of your employer account, Restart Talent will automatically credit your account with 1 free credit as a goodwill gesture. This free credit enables you to unlock one candidate profile and experience the quality and depth of the platform before committing to a credit pack purchase.

4.3.2 The free credit is subject to the following conditions:

• It is available to new employer accounts only and is issued once per registered business. It cannot be claimed more than once, including by re-registering under a different account name;
• It is non-transferable and cannot be exchanged for cash or a credit towards any invoice;
• It does not expire;
• Restart Talent reserves the right to withdraw or amend the free credit offer at any time for new registrations. Accounts already approved and credited will not be affected.

4.3.3 The free credit functions in exactly the same way as a purchased credit in all commercial and legal respects. If you use your free credit to unlock a candidate profile and subsequently hire that candidate within the 12-month Liability Period, the Success Fee is payable in full. The free credit does not create any exemption from, reduction of, or defence against the Success Fee obligations set out in Section 5 of these Terms. The fact that a hire resulted from a free credit rather than a purchased credit is not a basis for disputing or reducing the Success Fee.

4.4 No expiry

Credits do not expire. Once purchased, credits remain in your account until used, regardless of how much time passes. There is no time limit on when purchased credits must be spent.

4.5 No refunds

All credit purchases are final. Credits are non-refundable once purchased, including in the following circumstances:

• You unlock a candidate profile and the candidate does not respond to your message;
• You unlock a candidate profile and subsequently decide not to proceed;
• The candidate sets their profile to inactive after you have unlocked it;
• The candidate has accepted an offer from another employer before you make contact;
• You are dissatisfied with the candidate's profile for any reason.

Why credits are non-refundable A credit purchases access to a candidate's contact details - the introduction itself. Once that information has been revealed to you, the service has been delivered. This is equivalent to a recruiter making an introduction - the fee for the introduction is not contingent on the outcome of the conversation that follows.

4.6 No account sharing

Credits are held on the individual account of the employer who purchased them. Credits may not be transferred to another account, shared with colleagues, or used by anyone other than the registered account holder. Each individual within your organisation who wishes to use the Platform must hold their own account and purchase their own credits.

4.7 What an Unlock does and does not give you

Unlocking a candidate profile gives you access to:

• The candidate's full name, email address, telephone number, LinkedIn URL (if provided), and professional references;
• The candidate's photographs and introduction video (if uploaded);
• The ability to send the first message to the candidate through the Platform's in-app messaging system.

Unlocking a candidate profile does not give you access to:

• The candidate's Supporting Documents (proof of identity, DBS certificate, right-to-work documents, proof of address, certificates, reference letters). These remain locked and are only released by the candidate individually and at their sole discretion;
• Any guarantee of a response, interview, or hire;
• Any right to contact the candidate for purposes other than genuine recruitment.

5. The Success Fee

5.1 When the Success Fee applies

A Success Fee of 10% of the Annual Salary Equivalent is payable to Restart Talent where an Introduced Candidate is hired within the Liability Period of 12 months from the date of the relevant Unlock. The Success Fee applies regardless of:

• The type of engagement - permanent employment, fixed-term contract, temporary work, freelance, contractor, or any other paid working arrangement;
• How contact was made - whether through the Platform, by email, by phone, or through any other channel, provided the candidate's profile was unlocked on the Platform;
• Whether you claim to have known the candidate, had them on your records, or been in prior contact with them before the Unlock. If you unlocked the candidate's profile on the Platform, the Success Fee applies. You should not have unlocked the profile if you already intended to hire that candidate without using the Platform's introduction.

5.2 Calculating the Annual Salary Equivalent

5.3 For contract and freelance engagements, the Success Fee is calculated on the full annual equivalent regardless of the initial contract duration. This reflects the fact that employers may re-engage contractors at any time following the initial engagement. The Annual Salary Equivalent reflects the value of the candidate's time and the introduction made by Restart Talent - not solely the length of the initial contract.

Example calculations Permanent hire at £50,000 salary: Success Fee = £5,000.Day rate contractor at £400/day: Annual Salary Equivalent = £400 x 260 = £104,000. Success Fee = £10,400.Fixed-term 6-month contract at £40,000 annual salary: Success Fee = £4,000 (full annual salary applies regardless of term length).

5.4 Payment of the Success Fee

5.4.1 The Success Fee becomes due within 14 days of a Hire being confirmed. Restart Talent independently verifies hires through its own processes. Any discrepancy between information provided by an employer and evidence obtained by Restart Talent through its verification process will be treated as potential Circumvention and investigated accordingly under Section 7.

5.4.2 Restart Talent will issue an invoice to you upon confirmation of a Hire. Payment must be made within 14 days of the invoice date.

5.4.3 All prices displayed on the Platform are inclusive of VAT where applicable. A VAT breakdown will be provided on invoices where required. You should retain all invoices for your own accounting records.

5.4.4 Payment is accepted via the payment methods available on the Platform. Restart Talent reserves the right to add further payment methods at any time.

5.5 Late payment

If the Success Fee is not paid within 14 days of the invoice date:

• Restart Talent reserves the right to charge interest on the outstanding amount at a rate of 8% per annum above the Bank of England base rate, calculated daily from the due date until the date of payment, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998;
• Restart Talent may suspend your access to the Platform until the outstanding amount is paid in full;
• Restart Talent reserves the right to refer the outstanding amount to a debt recovery service or commence legal proceedings to recover the sum owed, together with any associated costs and interest.

5.6 Disputes, Candidate No-Shows, and the 14-Day Window

5.6.1 You have 14 days from the date the invoice is issued to raise a dispute. A dispute may only be raised on the following grounds:

• The candidate's profile was not unlocked by you or your account;
• The hire did not take place or the offer was formally withdrawn before it was accepted by the candidate;
• The candidate accepted the offer but did not start the role and their contract was terminated before commencement - see Section 5.6.3 below;
• The Annual Salary Equivalent stated in the invoice is materially incorrect based on the contract provided.

5.6.2 To raise a dispute, contact legal@restarttalent.co.uk within the 14-day window with full details and supporting evidence. We will investigate and respond within 5 business days. If we require further information, we will request it within that period.

5.6.3 Candidate no-show - if a candidate accepts an offer, the Hire is confirmed, but the candidate then fails to start the role, the following applies:

• You must notify Restart Talent at legal@restarttalent.co.uk within the 14-day dispute window and provide evidence that the candidate did not start and that the contract has been formally terminated - for example, a termination letter or written confirmation that the engagement did not commence;
• If the dispute is upheld, the Success Fee will be waived if it has not yet been paid. No refund will be issued if the fee has already been paid - the 14-day payment window exists precisely to allow this dispute to be raised before payment is made;
• If the candidate subsequently provides a legitimate reason for their non-commencement and is rehired by you - whether immediately or at a later date within the original Liability Period - the Success Fee is reinstated in full and becomes immediately payable. You must notify Restart Talent of any such rehire promptly;
• Attempting to engineer a candidate no-show - for example, by instructing a candidate to decline to start in order to avoid the Success Fee and then rehiring them - constitutes Circumvention under Section 7 and will be treated accordingly.

5.6.4 After the 14-day dispute window has closed, the Success Fee is non-refundable and non-disputable under any circumstances.

5.6.5 Raising a dispute does not automatically suspend the payment obligation. If you wish to dispute a fee, you must notify us within the 14-day window. Restart Talent will confirm in writing whether payment is held pending investigation. If no such confirmation is received, payment remains due within 14 days of the invoice date. If a dispute is upheld and the fee has not yet been paid, it will be waived. If a dispute is upheld and the fee has already been paid, a credit equivalent to the fee will be applied to your Platform account for use against future invoices - no cash refund will be issued in any circumstances.

5.7 Rehire - one Success Fee per candidate

The Success Fee is payable once per Introduced Candidate per Liability Period. If you hire a candidate, pay the Success Fee, and subsequently re-engage the same candidate - whether for a new role, a contract extension, or any other arrangement - no further Success Fee is payable for that candidate. Once a candidate has been unlocked, they remain unlocked on your account permanently. There is no time limit on how long an Unlock remains active and there is no requirement to purchase a further credit to re-contact a candidate you have previously unlocked.

5.8 Repeat unlocks and permanent access

Each candidate profile can only be unlocked once per employer account. Once you have spent a credit to unlock a candidate, that candidate remains unlocked on your account indefinitely - you will not be required to spend a further credit to access their details or re-engage with them in the future. Restart Talent may introduce time-limited unlock periods in the future, in which case affected employers will be given at least 30 days' notice before any change takes effect. Any such change will not affect the current unlock status of candidates already unlocked on your account at the time of notification.

6. The 12-Month Liability Period and Prior Knowledge

6.1 The Liability Period

The Liability Period is 12 months from the date of the Unlock. If you hire an Introduced Candidate at any point within 12 months of unlocking their profile - regardless of when contact was made, how the hire progressed, or through what channel the final offer was made - the Success Fee is payable.

6.2 The Liability Period exists to protect Restart Talent's legitimate commercial interest in introductions it has facilitated. The platform invests in verifying, showcasing, and presenting candidates to employers. The introduction made by the Platform has value that extends beyond the moment of first contact.

6.3 The prior knowledge defence does not apply

You may not avoid the Success Fee on the grounds that you already knew the candidate, had previously worked with them, had their details on your records, or had been in prior contact with them before their profile was unlocked. Specifically:

• If you unlock a candidate's profile on the Platform, you are acknowledging that the Platform has brought that candidate to your attention in the context of your current hiring requirements. The act of unlocking is the introduction.
• If you already knew the candidate and intended to hire them without using Restart Talent's introduction, you should not have unlocked their profile. Having done so, the Success Fee applies.
• The fact that a candidate's details may have appeared in your own records, CRM, or prior correspondence does not constitute a defence. The Unlock is the trigger for the Liability Period, not any prior relationship.

Why prior knowledge is not a defence Restart Talent verifies every candidate profile before it goes live and presents candidates in a format that enables employers to make informed hiring decisions. When you spend a credit to unlock a profile, you are using Restart Talent's verified introduction. The Platform's value lies in the quality of the introduction, the verification of the candidate, and the direct connection facilitated. An employer who unlocks a profile has chosen to use that introduction - prior knowledge does not undo that choice.

7. Circumvention - Zero Tolerance

7.1 Circumvention of the Success Fee is a serious breach of these Terms and will result in immediate permanent removal from the Platform, full recovery of the outstanding fee, and further legal action where appropriate.

7.2 Circumvention includes, but is not limited to:

• Hiring an Introduced Candidate without submitting or acknowledging a Hire Confirmation;
• Instructing or encouraging a candidate not to submit a Hire Confirmation or not to disclose their engagement to Restart Talent;
• Contacting an Introduced Candidate outside the Platform and arranging a hire in a manner designed to avoid the Success Fee;
• Claiming a prior relationship with a candidate as a basis for not paying the Success Fee after having unlocked their profile;
• Creating additional employer accounts in order to circumvent account-level obligations or restrictions;
• Any other act, omission, or arrangement - whether direct or through a third party - intended to deprive Restart Talent of a Success Fee that would otherwise be payable.

7.3 Contact outside the Platform is permitted. Once you have unlocked a candidate's profile, you may contact them by email, phone, or any other channel using the details provided. You are not required to conduct all communications through the Platform. However, if a Hire results from that contact within the Liability Period, the Success Fee remains payable and you must ensure the hire is reported in accordance with Section 5.

7.4 If Restart Talent reasonably suspects Circumvention has occurred - whether through its own verification processes, third-party information, or any other means - we reserve the right to:

• Immediately suspend your access to the Platform pending investigation;
• Permanently remove your account from the Platform;
• Invoice you for the full Success Fee that would have been payable, together with interest calculated from the date the Hire Confirmation should have been submitted;
• Pursue recovery of all outstanding amounts through debt recovery or legal proceedings;
• Report the matter to relevant authorities where the conduct may constitute fraud.

A message to employers Restart Talent is built on trust - between employers, candidates, and the Platform. The success fee model is transparent, fair, and clearly set out before you spend a single credit. Attempting to circumvent it does not just breach a contract - it undermines the platform that candidates rely on to be found fairly. We take this seriously and will always act to protect both the Platform and the candidates on it.

8. Employer Obligations and Conduct

8.1 Legitimate hiring purposes only

You may only use the Platform for genuine, lawful hiring purposes on behalf of your own organisation. You must have a real and current need for the type of candidates you are searching for. You must not unlock candidate profiles unless you have a genuine intention to consider that candidate for a specific role within your organisation. The unlock is the mechanism by which a candidate's full name and contact details are revealed to you - prior to unlock you see only the candidate's initials. You must not use the Platform to build a database of candidate contact details, harvest profiles for future speculative use, or unlock profiles without an immediate and genuine hiring purpose.

8.2 Treatment of candidates

All candidates on the Platform are genuine individuals who have submitted their professional profiles in good faith. You must:

• Treat all candidates with professionalism and respect at all times;
• Only contact candidates for legitimate recruitment-related purposes directly related to the specific role for which you unlocked their profile;
• Not use candidate contact details for marketing, sales, or any purpose unrelated to the specific hiring process for which the profile was unlocked;
• Not share candidate contact details, profile information, or documents with any third party - including subsidiaries, parent companies, sister companies, affiliated entities, or associated organisations - without first purchasing an Unlock for each separate entity that wishes to use that candidate's details;
• Not pressure, coerce, or manipulate any candidate in connection with the recruitment process;
• Comply with all applicable equality and employment law in your recruitment practices, including the Equality Act 2010.

8.3 Document requests

Candidate Supporting Documents - including proof of identity, proof of address, right-to-work documents, DBS certificates, and reference letters - are locked and can only be released by the candidate. You must not:

• Pressure or coerce a candidate into releasing documents before they are ready to do so;
• Request sensitive documents at an inappropriately early stage of the hiring process;
• Use released documents for any purpose other than verifying the candidate's suitability and legal eligibility for the role in question;
• Retain identity documents, DBS certificates, or proof of address for longer than is necessary - see the Data Processing Agreement for your data retention obligations.

8.4 Data protection obligations

By registering as an employer and accessing candidate data through the Platform, you have agreed to the Restart Talent Data Processing Agreement (DPA), which was presented to you at the point of registration and forms part of your agreement with Restart Talent. As an independent Data Controller of candidate data received through the Platform, you are solely responsible for complying with UK GDPR, the Data Protection Act 2018, and all other applicable data protection legislation in relation to that data. A copy of the DPA is available at www.restarttalent.co.uk/dpa at all times.

In addition to your data protection obligations, you are solely and legally responsible for conducting your own right-to-work checks in respect of any candidate you hire, in accordance with the Immigration, Asylum and Nationality Act 2006 and any successor legislation. Restart Talent's admin verification of candidate documents does not constitute a right-to-work check and must not be relied upon as such. Failure to conduct right-to-work checks is a civil and criminal liability that rests entirely with you as the hiring employer.

8.5 Reporting obligations

If you become aware of any of the following, you must notify Restart Talent at legal@restarttalent.co.uk without delay:

• A data breach involving candidate data you hold;
• Any fraudulent, misleading, or concerning activity by a candidate on the Platform;
• Any instruction or request from a candidate to conceal a hire or bypass the Platform's fee structure.

8.6 Hiring pipeline and stage tracking

The Platform provides a hiring pipeline tool that allows you to track candidates through your recruitment process, including the following stages: Interviewing, Offered, Contract Sent, Hired, and Not Selected. You are responsible for keeping pipeline stages up to date and accurate. The pipeline record is used by Restart Talent as supporting evidence in fee disputes and Circumvention investigations - an employer who has moved a candidate to the 'Hired' stage in the pipeline will find that record available to Restart Talent as evidence of the hire regardless of whether a Hire Confirmation was subsequently submitted. If your account is suspended or terminated, your pipeline data and all records of interactions with candidates are retained by Restart Talent for the purposes of dispute resolution, fee recovery, and compliance with our data retention obligations.

9. Confidentiality, Restrictions, and Prohibited Use

9.1 Confidentiality of candidate information

All candidate information accessed through the Platform - including contact details, profile content, CV, portfolio materials, and any documents released by the candidate - is confidential. You must:

• Use candidate information solely for the specific recruitment process for which you unlocked the relevant profile;
• Implement appropriate measures to keep candidate information secure and prevent unauthorised access or disclosure;
• Not disclose candidate information to any person or organisation outside of those directly involved in your internal recruitment decision for the specific role in question;
• Delete candidate information securely when it is no longer required for that recruitment purpose, in accordance with the Data Processing Agreement.

This confidentiality obligation survives termination of your account and these Terms for as long as you hold any candidate data received through the Platform.

9.2 End-hiring employers only - recruitment agencies strictly prohibited

As set out in Section 3, the Platform is exclusively for end-hiring employers. This prohibition is absolute and applies regardless of how an agency account is presented or described during registration. The following are expressly and permanently prohibited:

• Recruitment agencies, staffing companies, headhunters, executive search firms, or any other third-party recruitment intermediary registering as an employer in order to source candidates for their own clients;
• Using the Platform to find candidates and then presenting, introducing, or referring those candidates to a third party as part of a commercial recruitment service - whether paid or unpaid;
• Any arrangement - whether formal or informal, direct or through an affiliate - by which an employer acts as an intermediary between Restart Talent and a third-party end-hirer.

If Restart Talent discovers that an account is being used by a recruitment intermediary or that candidate introductions are being passed to third-party clients: the account will be immediately and permanently removed without refund; all unlocked candidate data must be deleted by the agency within 24 hours; and Restart Talent reserves the right to pursue any additional losses caused by the misuse, including the value of introductions passed to third parties.

Why recruitment agencies are excluded Restart Talent charges a 10% success fee directly to the hiring employer - a fraction of typical agency fees. Allowing agencies to use the Platform to source candidates for their own clients would undermine this model, expose candidates to being introduced to companies without their knowledge, and deprive Restart Talent of the success fee that would otherwise be payable. The Platform is built for direct hiring only. If you are a recruitment agency, this Platform is not for you - but you are welcome to register as a candidate if you are seeking work yourself.

9.3 Anti-solicitation

You must not use candidate contact details or profile information obtained through the Platform to solicit, introduce, or refer that candidate to any third party - including a sister company, subsidiary, parent company, or any other organisation - without that third party first registering their own employer account and purchasing their own Unlock for that candidate. Each organisation that wishes to contact and potentially hire a candidate must do so through their own registered account. Soliciting a candidate on behalf of a third party using details obtained through your own account constitutes a breach of these Terms and may constitute Circumvention.

10. Prohibited Conduct

You must not use the Platform to:

• Post, upload, or share content that is false, misleading, defamatory, offensive, or unlawful;
• Advertise roles that do not exist or that you have no genuine intention of filling;
• Collect, scrape, or harvest candidate data beyond what is provided through the legitimate unlock mechanism;
• Screenshot, screen-record, copy, or otherwise reproduce candidate profile pages, photographs, introduction videos, or unlocked documents for any purpose other than your own internal recruitment process - sharing such content externally or storing it outside of your secure internal systems is strictly prohibited;
• Attempt to gain unauthorised access to any part of the Platform or its systems;
• Introduce any virus, malware, or harmful code to the Platform;
• Engage in any conduct that could damage, overload, or impair the Platform's infrastructure;
• Create multiple employer accounts to circumvent these Terms or the Platform's credit system;
• Use the Platform for any purpose that violates applicable law, including employment law, data protection law, or equality legislation.

11. Messaging, Interview Links, and Communications

11.1 Once you have unlocked a candidate's profile, you may send the first message to that candidate through the Platform's in-app messaging system. The Platform is designed to keep all communications in one place for the benefit of both parties.

11.2 You may use the messaging system to send interview links, share documents, and progress the hiring conversation. All documents shared through the Platform messaging system must be legitimate, safe, and relevant to the recruitment process.

11.3 You may also contact an Introduced Candidate outside the Platform using the contact details revealed at Unlock. If you do so, you remain bound by these Terms - in particular the Success Fee obligations and the Liability Period - regardless of where communications take place.

11.4 All communications with candidates - whether through the Platform or otherwise - must be professional, lawful, and respectful. Harassment, discrimination, or inappropriate contact will result in immediate removal from the Platform and may be reported to the relevant authorities.

11.5 We reserve the right to monitor messaging activity on the Platform for the purposes of safety, fraud prevention, and ensuring compliance with these Terms, in accordance with our Privacy Notice.

12. Platform Changes, Pricing, and Service

12.1 Restart Talent reserves the right to modify, update, or discontinue any feature of the Platform at any time. We will provide reasonable notice of significant changes that affect your use of the Platform.

12.2 Credit pack pricing may be amended at any time with at least 14 days' notice. Changes in pricing do not affect credits already purchased.

12.3 The Success Fee percentage may be amended at any time with at least 30 days' notice. Any change in the Success Fee percentage will apply only to Unlocks made after the new rate takes effect - it will not affect candidates whose profiles were unlocked before the change.

12.4 We aim to provide a reliable and continuously available Platform but do not warrant that it will be uninterrupted or error-free. We reserve the right to suspend the Platform for maintenance, upgrades, or emergency repairs. Restart Talent is not liable for any losses arising from Platform downtime or unavailability.

13. Suspension and Termination of Employer Accounts

13.1 We reserve the right to suspend or permanently remove your account without notice if we reasonably believe that you have:

• Breached any provision of these Terms, including the Success Fee or Circumvention provisions;
• Provided false or misleading information during registration or at any point thereafter;
• Treated candidates in a manner that is abusive, discriminatory, or unlawful;
• Failed to pay a Success Fee or any other sum due to Restart Talent by the applicable due date;
• Created multiple accounts;
• Used the Platform for any unlawful purpose;
• Engaged in Circumvention or attempted Circumvention.

13.2 Termination of your account does not extinguish any financial obligations already incurred. Any Success Fees due in respect of Unlocks made before termination remain payable, and the 12-month Liability Period continues to run for all Introduced Candidates in respect of whom a Success Fee has not yet been paid. Where Restart Talent discovers evidence of Circumvention after account termination - whether through its own verification processes, information from candidates, or any other means - Restart Talent retains the full right to investigate, invoice, and pursue recovery of any Success Fee that should have been paid, together with interest and any associated costs. Account termination does not limit or extinguish Restart Talent's rights in this respect.

13.3 Permanently removed accounts cannot be reinstated. A permanently removed employer may not re-register on the Platform.

14. Disclaimer and Limitation of Liability

14.1 No guarantee of hire

Restart Talent provides a platform that facilitates connections between employers and candidates. We do not guarantee that any candidate you unlock will respond, proceed to interview, accept an offer, or perform satisfactorily in any role. The suitability of any candidate for any role is a matter for your own assessment.

14.2 Candidate verification - what we do and what we do not do

Restart Talent carries out a manual admin review of every candidate profile before it goes live. As part of this review, we cross-check that the documents uploaded by a candidate are consistent with the information provided on their profile. For example, we check that the name on a proof of identity document matches the name registered on the profile, and that the documents submitted are consistent with the candidate's stated background and experience. If documents and profile information do not align, the profile will be rejected and the candidate notified.

This consistency check is a meaningful but limited form of verification. It is important that you understand precisely what it does and does not cover:

• We confirm that uploaded documents appear consistent with the candidate's profile information - for example, name, identity, and nationality where visible;
• We check that documents appear genuine to a reasonable visual and contextual review - we are not a document authentication service and do not use forensic or technical document verification tools;
• We do not use third-party identity verification services, biometric checks, or document authentication agencies;
• We do not independently contact previous employers, educational institutions, professional bodies, or referees to verify the information candidates have provided;
• We do not verify the accuracy of employment history, salary claims, qualifications stated on the profile, or the content of reference letters beyond checking they are consistent with the overall profile;
• We are not responsible for the accuracy, completeness, or authenticity of candidate information that passes our consistency review but is subsequently found to be false or fraudulent. Our review does not constitute a guarantee of authenticity.

You are solely and entirely responsible for conducting all pre-employment checks before making any hiring decision. These include, without limitation: full identity verification, right-to-work checks under the Immigration, Asylum and Nationality Act 2006, DBS checks where required by law or good practice, independent reference checks, qualification verification with the relevant issuing body, credit checks where applicable, and any other checks required by your industry, regulator, or internal policies. Restart Talent's consistency check is a baseline quality control measure - it does not replace and must not be relied upon as a substitute for your own due diligence.

14.3 Limitation of liability

14.3.1 To the fullest extent permitted by applicable law, Restart Talent shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of, or inability to use, the Platform.

14.3.2 Our total aggregate liability to you in connection with any claim arising under these Terms (other than in relation to sums due to Restart Talent) shall not exceed the total value of credits purchased by you in the 12 months preceding the event giving rise to the claim.

14.3.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be lawfully excluded.

15. Changes to These Terms

15.1 We may update these Terms from time to time. When we make material changes we will notify you by email and by displaying a prominent notice on the Platform at least 14 days before the changes take effect.

15.2 Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms. The Success Fee percentage and Liability Period are commercial terms - any change to these will be communicated at least 30 days in advance and will not apply retrospectively to Unlocks already made.

16. General Provisions

16.1 Governing Law. These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

16.2 Severability. If any provision of these Terms is found to be unlawful, void, or unenforceable, it shall be severed without affecting the validity of the remaining provisions.

16.3 Waiver. No failure or delay by Restart Talent in exercising any right under these Terms shall constitute a waiver of that right.

16.4 Entire Agreement. These Terms, together with the Data Processing Agreement, Privacy Notice, and Cookie Policy, constitute the entire agreement between you and Restart Talent in relation to your use of the Platform as an employer. They supersede all prior agreements, representations, and understandings between the parties on the same subject matter.

16.5 No variation except in writing. No variation of these Terms is valid unless it is in writing and signed by an authorised representative of Restart Talent Ltd. No employee, agent, or representative of Restart Talent has authority to vary these Terms orally or informally. Any purported oral variation shall have no effect.

16.6 Assignment. Restart Talent may assign its rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our prior written consent.

16.7 Third Party Rights. These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

16.8 Force Majeure. Restart Talent shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including power outages, internet disruptions, cyberattacks, acts of God, pandemic, or government action.

16.9 Debt Recovery. You agree to reimburse Restart Talent for all reasonable costs incurred in recovering any outstanding sums owed under these Terms, including legal fees, court costs, and debt recovery charges.

17. Contact Us

Last updated: 1 June 2026 | Version 1.0 | Restart Talent Ltd | Company No. 15945851